Frequently Asked Questions
Yes, so we can have the cage/kennel ready on arrival. For Easter and Christmas holidays, it pays to book in at least two months prior.
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Dogs
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All vaccinations as recommended by your vet. - Bordatella (Canine Cough) is compulsory
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Cats
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All vaccinations as recommended by your vet. Cats / kittens not vaccinated need to have an initial vaccination and then a booster 3 weeks later, and then are safe to visit 7 days after the booster.
Vaccination Booklets / Certificates must accompany your pets on arrival and booking in process.
We have a variety of premium, complete and balanced diet for dogs and cats.
The dogs are fed twice a day.
The cats are fed twice a day with quality Cat Biscuits and or Jellimeats.
Owners wishing to supply special diets are welcome to do so.
As our saying goes - all pets will get cuddles and care!
The Cats are given individual attention while their cages are being cleaned and at meal times.
We are not a 'communal cattery', but your cat will get exercise out in the play area daily if they want to. It is all on 'their terms' and we want them to be stress free and happy.
The Dogs are exercised twice a day; in the mornings while their kennels are being cleaned and then again in the afternoon.
They will always be given individual attention and depending on their social skills, will have other dogs to play with in small groups.
We will never leave a group of dogs out exercising/playing unsupervised.
- Current Vaccination Certificate
- Anything that makes your pet feel more 'at home' (No bean bags please!)
- Any special dietary requirements or medication
Yes, this will enable us to care for your pets, and for them to settle in to the routines, we require our hours to be followed strictly.
Our Hours are: Monday to Saturday 8am to 10am and 4pm to 6pm Sunday 4pm to 6pm only. We do ofcorse make exceptions for emergencies.
If your dog is coming to us for the first time, we strongly recommend you bring him/her in the morning drop-off slot. This means he/she has the day to interact with us and feel comfortable about staying the night.
Small - $17.00
Medium - $18.00
Large - $19.00
Extra Large - $22.00
A daily $4.00 sur-charge will be incurred on Public Holidays
All charges are per Calendar Day or Part There-Of
What if my pet becomes unwell?
Should we notice that your pet is acting out of sorts or we notice something of concern, we will monitor them and then contact you or your alternate contact person if you are not available to discuss the next steps. If necessary, your vet (or the after hours vet) will be contacted and we will keep you informed of any developments.
Christmas Bookings
This is our busiest time of the year and a minimum 5 day stay applies to all bookings over the Christmas break from the 20th of December to the 10th of January. Shorter bookings over this time will be accepted, subject to availability, up to the 1st of December each year.
Our normal boarding charges apply over Christmas and we cannot offer a discount during this period.
A deposit of $50.00 per pet is required by 20 November to secure bookings. Please use your pet's name and the reference Xmas.
Our BNZ bank account number in the name of JTTM Services Ltd is 02 0548 0114820 00. At this point, your bookings are confirmed.
Any cancellation of a Christmas booking after 30 November will lose any deposit paid and it is non-transferable
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